xe 66 Privacy Policy

Definitions and Scope

This privacy policy applies to all services, websites, and mobile applications of the xe 66 platform. It sets out our responsibilities and commitments regarding users' personal information.

1.1 Key Definitions

• "Personal Information" means any information that can directly or indirectly identify you. This includes your name, mobile number, email address, national ID number, and financial transaction details.
• "Processing" means any activity involving the collection, storage, modification, use, or transfer of data.
• "User" or "You" means any registered member or visitor of xe 66.
• "We" or "xe 66" means the entity that operates this platform.

1.2 Legal Basis

xe 66 processes personal information in accordance with applicable digital security and data protection regulations in Bangladesh. By accepting our Terms and Conditions, you also give your consent to this privacy policy.

Data Collection

xe 66 collects user information in various ways. The types of information collected and the methods of collection are described in detail below.

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Information Collected During Platform Use

Some information is collected automatically while you use xe 66:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Visit time, session duration, and list of pages visited
• Gaming activity, betting history, and transaction records
• Content of communications made via live chat and email

2.3 Payment-Related Information

We collect necessary financial information to process deposits and withdrawals. When transacting via bKash, Nagad, or Rocket, the associated mobile number is verified. For bank transfers, the account number is verified. Full card numbers or banking PINs are never stored.

Purpose of Data Use

xe 66 uses collected information only for defined purposes. No information is used for excessive or unrelated purposes.

3.1 Service Delivery

• Account creation, management, and identity verification
• Processing deposits and withdrawals
• Operating gaming and betting services
• Providing bonuses and promotional offers
• 24/7 customer support via live chat and email

3.2 Safety and Security

• Detecting and preventing fraudulent activity
• Blocking unauthorized access to accounts
• Meeting legal obligations for anti-money laundering
• OTP verification and two-step security

3.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Analyzing and improving the user experience
• Testing and managing new features

Data Storage and Security

xe 66 follows industry-standard technology and processes to keep user information secure.

4.1 Technical Security Measures

• All data is transmitted via SSL encryption, which prevents data interception.
• Sensitive information stored in the database, such as passwords, is kept in hashed form — never in plain readable form.
• Regular security audits and vulnerability assessments are conducted.
• Server infrastructure is protected by firewalls and intrusion detection systems.

4.2 Retention Period

Information is retained while the account is active and for a set period after account closure to meet legal obligations. Financial transaction records are kept for the period required by law. After that period, information is deleted securely.

4.3 Organisational Measures

Only authorised staff have access to personal information, and they are bound by confidentiality terms. If a data breach occurs, the affected users are notified as quickly as possible.

Sharing Data with Third Parties

xe 66 never sells user information to third parties for commercial purposes. However, limited data sharing may be necessary in certain situations.

5.1 Service Provider Partners

Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket, and with approved banking partners for payment processing. Information is shared with gaming software providers such as Evolution, Pragmatic Play Live, or other studios only on the basis of technical necessity. These partners are also contractually bound to meet our privacy standards.

5.2 Legal Obligations

Information may be provided to the relevant authorities as required by applicable law in Bangladesh or by court order. In such cases, the minimum necessary information is provided.

5.3 What Is Never Shared

• Selling or transferring personal information to advertisers or marketing agencies
• Disclosing any unnecessary information without your consent
• Transferring information to competitors or unauthorised parties

Cookie Policy

Cookies and similar tracking technologies are used on the xe 66 website and app.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure payment security. They cannot be disabled as doing so would disrupt the core functions of the site.
• Functional Cookies: These are used to remember your language preference, play history, and display settings.
• Analytics Cookies: These collect anonymous statistics to understand which parts of the platform are used most. No personal identity is linked to this data.

6.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, this may limit some features of the site.

Your Rights

As a xe 66 user, you have the following rights over your personal information.

7.1 Right to View and Correct Information

You can view the information stored in your account at any time. If any information is incorrect, you can request a correction through account settings or live chat.

7.2 Right to Delete Information

If you request account closure, information beyond what is legally required will be deleted within a set timeframe. Financial transaction records must be retained for the period required by law.

7.3 Right to Object to Processing

If you believe your information is being processed inappropriately, you can raise a written objection with our support team. For information on responsible gaming, see our Responsible Gaming page.

7.4 Right to Data Portability

You may request a copy of your core profile information in a specific format. This request must be made through the support team.

Protection of Minors

xe 66 strictly provides services only to persons aged 21 or above. Protecting minors is one of our primary priorities.

Age verification is mandatory at registration. An account is not activated unless the age of 21+ is confirmed via national ID or other documents. We do not intentionally collect any information from minors. If anyone reports an account belonging to a minor, we investigate immediately and take the necessary action.

Policy Changes

xe 66 reserves the right to change or update this privacy policy when necessary.

9.1 Notice of Changes

If any significant changes are made, notice will be given to the registered email address or upon login to the platform. Notice will be given at least 7 days before the change takes effect so that users can prepare accordingly.

9.2 Continued Use as Consent

If you continue using the platform after a policy change, you will be considered to have consented to the new policy. If you do not agree with the new policy, you may request account closure. For more details, please read our FAQ.

Contact Information

Contact us for any questions, complaints, or requests to delete information related to this privacy policy.

Read our About Us page to learn more about xe 66 and detailed information about its values and how it operates.